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Frequently Asked Questions

Frequently Asked Questions
What are the online translation services offered on your website?
Our website provides services for translating texts into various languages. These can include documents, books, articles, websites, and much more. We work with professional translators from around the world to ensure high-quality translations.
What languages do you work with?
We work with a wide range of languages, including English, Spanish, French, German, Italian, Chinese, Japanese, and many others. You can find the full list of languages on our website.
How long does the translation take?
The translation timeframe may vary depending on the volume and complexity of the text, as well as the selected language. However, we always strive to complete orders as quickly as possible.
How can I pay for translation services?
We accept various forms of payment, including credit cards, debit cards, and electronic payments through PayPal.
Do you guarantee the confidentiality of my documents?
Absolutely. We take confidentiality and security matters very seriously. All documents entrusted to us are handled strictly in accordance with our privacy policy.
Can I cancel or modify an order after it has been placed?
Yes, you can modify or cancel an order before the translation process has started. Please contact our support service as soon as possible if you need to make any changes.
How can I contact you if I have any questions or issues?
We offer 24/7 support through our online chat, email, or phone. You can find all the contact details on our website.
What should I do if I am not satisfied with the translation quality?
If you are not satisfied with the quality of the provided translation, please contact our customer support. We will definitely review your claim and do everything possible to meet your needs.
Can I get a discount for a large volume of translations?
Yes, we offer discounts for large and regular orders. You can find more details by contacting our support team or checking the information on our website.
Can I use your services to translate my website?
Of course, our translators have experience working with various types of content, including websites. We provide accurate and culturally adapted translations for your target audience.
Questions about website operation
How can I find out how much the translation of my document costs?
The cost of the translation depends on the volume and complexity of the text, as well as the source and target languages. You can obtain a free cost estimate by uploading your document on our website
Can I provide my own glossary for the translation?
Yes, we would be happy to apply your glossary. It will help us ensure a more accurate translation, especially in the case of specific terminology.
What is the process of working with your translation services?
The process is simple. You need to upload the document, select the source and target languages, and then confirm the order. Once payment is made, our translators will start working on it.
Do you offer editing and proofreading services for translations?
Yes, we provide editing and proofreading services to ensure that your translation is flawless. This includes checking grammar, punctuation, style, and translation accuracy.
Can I change the document format after the translation?
Yes, we can provide the translation in various formats according to your needs.
What if my document contains highly specific terminology?
Our translators have experience working with a wide range of industries and specializations, so we can ensure accurate translation even if your document contains highly specific terminology.
Can I see a sample of your translator's work before placing an order?
Unfortunately, we do not provide samples of our translators' work due to confidentiality concerns. However, we guarantee high quality for all our translations.
Can I order an urgent translation from you?
Yes, we do offer urgent translation services. However, the cost may be higher depending on the volume and complexity of the text, as well as the chosen language. Please contact our support team for more detailed information.