At translate24.pro, we strive to provide the best service possible with every contact. We understand that situations might arise which would require you to cancel an order. Hence, we've set out our Cancellation and Refund Policy to ensure you have a worry-free, transparent process when interacting with our services. Please review this policy to understand your rights and obligations when it comes to cancellations and refunds.
1. **Pre-Translation Cancellation:** If you decide to cancel your order before our translators have started working on it, you are entitled to a full refund. Please note that our translators usually start working on orders within two hours of receipt, so ensure you contact us as soon as possible for cancellation.
2. **Post-Translation Cancellation:** Once our translators have started working on your translation request, cancellation of the order will not be possible. This is due to the effort and resources put into the translation process.
1. **Full Refunds:** As outlined above, full refunds will only be provided when an order is cancelled before our translators begin the translation process.
2. **Partial Refunds:** In the unlikely event that you are not satisfied with the translation provided, we are committed to working with you to resolve the issue. If after subsequent revisions, you're still unsatisfied, we will offer a partial refund. The amount will be determined based on the specifics of your order and at the sole discretion of translate24.pro.
3. **Processing Time for Refunds:** Refunds will be processed within 10 business days from the day of the cancellation request or the final decision made in relation to a partial refund.
4. **Refund Method:** All refunds will be credited to the original payment method. If that's not possible, we will contact you to arrange an alternative method of refund.
If you have any disputes related to our services, you are encouraged to contact our customer service team before resorting to a chargeback request from your payment provider. We are dedicated to resolving any issues in a fair and equitable manner.
translate24.pro reserves the right to modify this Cancellation and Refund Policy at any time in accordance with this provision. If we make changes to this policy, we will post the revised policy on our website and update the "Last Updated" date.
If you have any questions or concerns about our Cancellation and Refund Policy, please get in touch with us via email at support@translate24.pro
**Last Updated: June 22, 2023**
Remember, by placing an order with translate24.pro, you agree to accept our Cancellation and Refund Policy. We appreciate your understanding and are committed to providing you with the best translation service possible.